Refund policy

We have a 14-day return policy. You may request a return for any reason and without justification within 14 days after delivery of the last item in your order. Where the final day of the return-request period falls on a weekend or public holiday, the period will be extended accordingly.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled or beyond what is necessary to assess it, and in its original packaging.

To start a return, you can contact us at sales@graveldesigns.com.

If your return is accepted, we will send you instructions on how and where to return your package. You must send the item back within 14 days after your return request is accepted. Items returned without first requesting and receiving approval for a return will not be accepted.

Cancellations

You may request to cancel an order at any time before the item is fulfilled. To request a cancellation, contact us at sales@graveldesigns.com as soon as possible.

Cancellation requests are not guaranteed until confirmed by us. Once an item has been fulfilled or dispatched, it can no longer be cancelled and may instead be eligible for a return in accordance with this Return Policy.

Return shipping costs

Unless the item is defective, damaged, or incorrect, you are responsible for arranging and paying for the cost of return shipping. We recommend using a tracked and insured shipping service, as you are responsible for the item until it is received by us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@graveldesigns.com.